What if the package is damaged?

January 29, 2021

Dear clients!

We deliver goods by DHL transport company. This service is very popular and reliable. Most of the packages are delivered intact. But sometimes damage occurs during transit. What to do if the package is damaged?

The package is considered damaged if its shape or condition has changed and it is not possible to use it for its intended purpose.

If damage occurs, then it is worth filing a complaint. To do this, you must take a detailed photo of the packaging, where the DHL tape is visible, as well as a photo of all the documents attached to the box. You also need to take detailed photos of the damage itself.

You can see examples in the following photos: